a. Refund Process
Once your return arrives and is inspected, we will send you an email confirmation letting you know whether your refund has been approved.
If approved:
Your refund will be issued to your original payment method (such as your credit card).
Please allow up to 5-7 business days for the refund to appear, depending on your bank or payment provider.
b. Delayed or Missing Refunds
If you haven’t received your refund after 30 days, we recommend contacting your credit card provider or bank, as processing times may vary.
If you still cannot locate the refund, please contact us at contact.support@roxysstore.com, and we will be happy to assist you.
c. Exceptions
Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us right away. We will gladly send a replacement at no additional cost.
Order Cancellations
Because our system begins processing orders automatically, orders cannot be cancelled once they have been placed.
If you have any questions, our support team is always happy to help.
Thank you for shopping with Roxy Store!