Return Policy

🛍️ Roxy’s Store Return & Refund Policy

Thank you for shopping at Roxy’s Store! We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

📦 Returns

  • You may return most new, unopened or defective items within 30 days of delivery for a full refund. (Taking a video while unboxing the package is required)
  • Items must be in their original packaging and in the same condition as received.
  • Personalized or custom-made items cannot be returned unless they arrive damaged or defective.

🔄 Exchanges

  • If you receive a damaged or defective item, we will gladly exchange it for the same item at no extra cost. (Not applicable for limited stock items like unique jewelry and collectibles.)
  • To request an exchange, contact us within 7 days of delivery.

💰 Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval status.
  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • Shipping costs are non-refundable, except when the return is due to a defective or incorrect item.

📦 How to Return an Item

  1. Contact us at contact.support@roxysstore.com with your order number and reason for return, video while unboxing the package, and photos.
  2. We’ll provide you with return instructions.
  3. Ship the item back to:
    Roxy’s Store
    7 Bound Brook Avenue
    Piscataway, New Jersey 08854
    United States

📞 Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: contact.support@roxysstore.com
📞 Phone: (732) 648-6083

Contact Us