Shipping Policy
🚚 Shipping Policy
At Roxy’s Store, we want your order delivered safely, quickly, and conveniently. Here’s what to expect:
1. Free Shipping for USA Customers 🎉
All customers within the USA enjoy FREE standard shipping on every order. No promo code needed!
2. Local Pickup Option 🏬
If you’re nearby, you can choose Local Pickup during checkout and collect your order directly from our store in Piscataway, New Jersey.
3. International Shipping 🌎
Shipping costs are calculated based on weight and destination. We normally use standard or express shipping, which usually takes just a few days worldwide, especially for our jewelry items.
4. Processing Time ⏱️
Orders are typically processed within 1–3 business days. Custom or personalized items may take slightly longer.
5. Order Tracking 🔍
Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
6. Lost or Damaged Packages ⚠️
If your package is lost or arrives damaged, contact us immediately at contact.support@roxysstore.com. We’ll assist with a claim or replacement.