Frequently Asked Questions

We're here to help! Below are answers to some of the most common questions about shopping with Roxy's Store.

Where do you source your jewelry?

Our jewelry is carefully sourced from trusted suppliers and, in many cases, from authentic police auctions. Each piece is hand-selected for its beauty, quality, and value to bring you unique and timeless treasures.

Is your jewelry authentic?

Yes. Every item is carefully inspected and accurately represented so that you can shop with confidence.

How do I place an order?

Select the item you would like to purchase, add it to your cart, and follow the secure checkout process.

What payment methods do you accept?

Available payment methods are displayed during checkout and may include major debit cards, credit cards, and supported digital payment services.

How much is shipping?

Shipping costs are calculated according to your delivery address and displayed before you complete checkout.

How long will it take to receive my order?

Delivery times depend on your location and selected shipping method. You will receive an estimated delivery timeframe during checkout.

Do you offer returns or exchanges?

Eligible products may be returned or exchanged in accordance with our store’s refund and return policy.

How do I care for my jewelry?

Keep your jewelry dry, avoid direct contact with chemicals and fragrances, and store each piece separately in a clean, soft pouch.

Do you offer gift packaging?

Gift packaging availability can be selected during checkout when the service is available for your chosen product.

Can I track my order?

Yes. Once your order has shipped, you will receive a confirmation email containing your tracking information.

STILL HAVE QUESTIONS?

If you can't find the answer you're looking for, we'd love to hear from you.

MESSAGE US

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our contact page and we'll
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as possible.

ORDER SUPPORT

Questions about your order?
We're here to help at every
step of the way.

WE'RE HERE FOR YOU

Your satisfaction means
everything to us.
Thank you for being part of Roxy's Store